Terms of Service

Effective Date: April 20, 2026 Last Updated: April 21, 2026

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the website https://frimon.us/ (the “Site”) and the branding and design services (the “Services”) provided by Frida & Simon Group, LLC (“Frimon,” “we,” “us,” or “our”), a limited liability company organized under the laws of the State of Florida, United States, with its principal place of business at 3850 Bird Road, Suite 1001D, Miami, FL 33146.

By accessing the Site or purchasing any Services, you agree to be bound by these Terms.

2. Acceptance of Terms

You accept these Terms by:

Checking the “I have read and agree to the Terms of Service and Privacy Policy” box at checkout, or
Submitting payment for any Service, or
Otherwise using the Site.

If you do not agree to these Terms, you must not access or use the Site or the Services.

You represent that you are at least eighteen (18) years old and have the legal authority to enter into these Terms, either on your own behalf or on behalf of the entity you represent.

3. Description of the Services

Frimon provides personalized digital branding and design Services delivered through tiered packages, including (as of the Effective Date):

Pack Launch — basic brand manual (logo, color palette, typography), bio and business description; delivery within 24 hours.
Pack Grow — extended brand manual, four social media templates, landing page mockup, brand messaging framework; delivery within 48 hours.
Pack Scale — comprehensive brand manual, eight social media templates, landing page mockup, custom icons, three AI-assisted ad creatives, Instagram captions, brand strategy document; delivery within 72 hours.

Pricing, scope, and delivery terms for each package are described on our Plans page and are part of these Terms by reference.

The delivery time-frame begins only when the customer has fully completed our intake form. Communication is handled asynchronously by email; we do not provide live calls or meetings as part of the standard packages.

Each package includes one (1) round of minor adjustments (color refinements or typeface changes). Full redesigns, concept pivots, or material changes in scope are out of the package and require the purchase of a new package.

We reserve the right to update, modify, or discontinue any aspect of the Services at any time, with reasonable notice when material changes affect existing customers.

4. User Accounts and Customer Information

To purchase the Services, you must provide accurate, current, and complete information through the checkout flow and the intake form. You are responsible for maintaining the accuracy of that information and for the legality and accuracy of any content (text, images, references) you submit.

You agree not to:

Provide false, misleading, or fraudulent information.
Submit content that infringes third-party intellectual property, publicity, or privacy rights.
Submit content that is unlawful, defamatory, obscene, harassing, or otherwise inappropriate.

We may refuse, suspend, or cancel a Service if we reasonably believe you have violated this Section.

5. Payment Terms

5.1 Currency and processors

All prices are stated in U.S. Dollars (USD) and are exclusive of any applicable taxes. Payment is processed through:

Stripe, Inc. (credit/debit cards), and
PayPal Holdings, Inc.

By submitting payment, you authorize the applicable processor to charge the full amount of your order, including any applicable taxes.

5.2 Single-purchase model

Our packages are offered on a one-time payment basis. They are not recurring subscriptions; we do not auto-renew or auto-charge after the initial purchase, unless you affirmatively enroll in a future subscription product and we expressly disclose its terms.

5.3 Taxes

You are responsible for any applicable sales, use, value-added, or similar taxes resulting from your purchase, except for taxes imposed on Frimon’s income.

5.4 Failed or fraudulent payments

If a payment fails, is reversed, or is determined to be fraudulent, we may suspend delivery, cancel the order, and pursue applicable remedies.

6. Cancellation and Refunds

Once your payment has been completed, performance of the service automatically commences. This includes, without limitation: (i) the automated dispatch of confirmation and intake materials to you, (ii) the registration of your order in our internal production system, (iii) the processing of your project inputs, and (iv) the initiation of the design fulfillment workflow. From this moment forward, refunds are not generally available, except (a) as required by applicable law, (b) in cases of demonstrable error on our part, or (c) where Frimon has failed to deliver the service as described.

For purposes of this Section 6, “performance has commenced” shall be deemed to occur at the timestamp recorded by our payment processor when your payment is successfully completed.

To request a refund, contact us at info@frimon.us within seven (7) days of purchase, providing your order number and a clear explanation of the reason for the request. Refund eligibility will be evaluated case-by-case in good faith. Approved refunds will be processed within fourteen (14) business days to the original payment method.

Statutory rights of consumers under applicable state law (including but not limited to California, New York, Florida, Massachusetts, and Virginia) are not waived by these Terms.

By proceeding with payment, you acknowledge that you have read and understood this Cancellation and Refunds clause and our Refund Policy (when available).

7. Intellectual Property

7.1 Customer deliverables

Upon full payment of the applicable package fee and subject to these Terms, Frimon assigns to you a non-exclusive, perpetual, worldwide, royalty-free license to use, reproduce, display, distribute, and modify the final deliverables specifically created for you (the “Deliverables”) for your business purposes.

Where applicable law treats the Deliverables as work-for-hire (e.g., 17 U.S.C. § 101), the parties intend that the Deliverables qualify as work made for hire, and to the extent they do not, Frimon assigns to you all transferable rights necessary to use the Deliverables as described above.

7.2 Frimon’s retained rights

Notwithstanding the above, Frimon retains:

All rights in its methods, processes, templates, internal libraries, brand-strategy frameworks, intake instruments, and know-how used to produce the Deliverables.
The right to use non-confidential, anonymized representations of the Deliverables in its portfolio, marketing materials, and case studies, unless you opt out in writing at the time of purchase.
All intellectual property rights in the Site itself, the Frimon brand, logos, name, and trademarks.

7.3 Third-party assets

Some Deliverables may incorporate third-party assets (fonts, stock photographs, AI-generated imagery, icons) licensed under their respective terms. Where this is the case, your use of those assets is subject to the underlying third-party license. Frimon will identify material third-party licenses on request.

7.4 Customer-supplied content

You retain ownership of all content you supply to us. You grant Frimon a non-exclusive, royalty-free license to use that content solely to perform the Services and produce the Deliverables.

8. User Conduct and Acceptable Use

You agree not to:

Use the Site or Services for any unlawful purpose, including infringing intellectual-property, publicity, or privacy rights.
Attempt to gain unauthorized access to the Site, our systems, or other users’ accounts.
Interfere with the operation of the Site (e.g., denial-of-service activity, scraping at a rate that disrupts normal operation, deploying malware).
Reverse engineer or otherwise attempt to derive our proprietary methods or processes from the Deliverables.
Resell, sublicense, or rebrand the Deliverables as a stand-alone product to third parties.

We may suspend or terminate your access to the Site and/or Services for any breach of these Terms.

9. Disclaimers

THE SITE AND THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

We do not guarantee any specific business outcome (such as sales, leads, brand recognition, or financial return) from your use of the Deliverables.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the foregoing exclusions apply to the maximum extent permitted by law.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL FRIMON, ITS OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (a) THE AMOUNT YOU PAID TO FRIMON FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT, OR (b) ONE HUNDRED U.S. DOLLARS (USD 100).

NOTHING IN THIS SECTION LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW (INCLUDING LIABILITY FOR FRAUD, INTENTIONAL MISCONDUCT, OR BODILY INJURY CAUSED BY OUR NEGLIGENCE).

11. Indemnification

You agree to indemnify, defend, and hold harmless Frimon, its officers, members, managers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

Your breach of these Terms.
Your violation of any law or regulation.
Your infringement of any third-party right (including intellectual property, publicity, or privacy).
Any content you supply to us.
Your use of the Deliverables in a manner inconsistent with the license granted in Section 7.

12. Governing Law and Forum

These Terms, and any dispute arising out of or related to them, the Site, or the Services, are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Subject to Section 13, the exclusive forum for any dispute that is not subject to arbitration shall be the state and federal courts located in Miami-Dade County, Florida, and you and Frimon consent to the personal jurisdiction of those courts.

13. Binding Arbitration; Class-Action Waiver

13.1 Agreement to arbitrate

Except for (a) claims for injunctive relief to protect intellectual-property rights and (b) small-claims-court actions, any dispute arising out of or related to these Terms, the Site, or the Services shall be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. The arbitration shall be seated in Miami-Dade County, Florida, and may be conducted by telephone or video where permitted by AAA rules. Judgment on the award may be entered in any court of competent jurisdiction.

The Federal Arbitration Act, 9 U.S.C. §§ 1–16, governs the interpretation and enforcement of this Section.

13.2 Class-action waiver

You and Frimon agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action.

13.3 30-day opt-out

You may opt out of this Section 13 by sending a written notice to info@frimon.us with the subject line “Arbitration Opt-Out” within thirty (30) days of your first acceptance of these Terms. The notice must include your full name, the email used to purchase, and a clear statement that you opt out of arbitration. Opting out will not affect any other provisions of these Terms.

13.4 Severability of arbitration provisions

If the class-action waiver in Section 13.2 is found unenforceable as to a particular claim, that claim shall be litigated in court under Section 12, but the arbitration agreement shall remain enforceable as to all other claims.

14. Modifications to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last Updated” date above. If changes are material, we will provide additional notice (such as a banner on the Site or an email to registered customers) at least seven (7) days before the changes take effect for new orders. Your continued use of the Site or purchase of new Services after the effective date of the revised Terms constitutes acceptance of the changes.

15. Severability and Entire Agreement

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or, if it cannot be modified, severed from these Terms, and the remaining provisions shall remain in full force and effect.

These Terms, together with our Privacy Policy, Cookie Notice, Refund Policy (when published), and any order documentation, constitute the entire agreement between you and Frimon regarding the Site and Services and supersede all prior agreements on the same subject matter.

No waiver of any term will be deemed a further or continuing waiver of such term or any other term, and Frimon’s failure to assert any right or provision under these Terms shall not constitute a waiver of that right or provision.

16. Contact

For questions about these Terms, contact:

Frida & Simon Group, LLC 3850 Bird Road, Suite 1001D Miami, FL 33146 United States Email: info@frimon.us